Warranty Policy

At TechTOM Scientific, we ensure that every refurbished laboratory instrument is tested for quality and performance. To provide confidence to our customers, we offer a limited warranty on selected products.

1. Warranty Duration

Warranty coverage ranges from 30 days to 3 months, depending on the product. Specific warranty details may vary and will be communicated at the time of purchase.

2. What is Covered

The warranty covers:

• Functional defects
• Performance-related issues under normal usage
• Manufacturing or refurbishment-related faults

3. What is Not Covered

The warranty does NOT cover:

• Physical damage after delivery
• Improper handling, misuse, or negligence
• Electrical damage due to power fluctuations
• Normal wear and tear
• Minor cosmetic imperfections (as products are refurbished)

4. Warranty Claim Process

To claim warranty, customers must contact us with proof of the issue, including images or videos. Our team will review and guide you further.

5. Inspection & Approval

The product may need to be returned for inspection before approving any warranty claim. Approval is subject to verification.

6. Resolution

Based on inspection, the issue may be resolved through repair or replacement, depending on the condition and availability.

7. Customer Responsibility

Customers must use the product as per guidelines. Any damage caused due to improper use will void the warranty.

8. Final Decision

TechTOM Scientific reserves the right to make the final decision regarding warranty claims.

9. Contact Information

Email: info@techtom.in
Phone: +91 9871021104