Replacement Policy

At TechTOM Scientific, we ensure that all products are carefully tested before delivery. Since we deal in refurbished laboratory instruments, we follow a strict replacement-only policy.

1. No Refund Policy

We do not offer refunds under any circumstances. Customers are requested to review product details carefully before placing an order.

2. Replacement Eligibility

Replacement will be considered only if:

• The product is defective or not working properly
• The issue is reported within the allowed timeframe
• Proof (images/video) of the issue is provided

3. Reporting Timeframe

Any issue must be reported within 3 days of delivery. Requests after this period may not be accepted.

4. Inspection Process

All replacement requests are subject to verification. The product may be inspected before approval of replacement.

5. Non-Eligible Cases

Replacement will NOT be applicable in the following cases:

• Physical damage caused after delivery
• Improper handling or misuse of the product
• Normal wear and tear
• Minor cosmetic imperfections (as products are refurbished)

6. Return Shipping

Customers may be required to return the product for inspection. Shipping costs may be applicable depending on the situation.

7. Resolution

Once approved, the product will be replaced with a similar or equivalent unit based on availability.

8. Final Decision

TechTOM Scientific reserves the right to approve or reject any replacement request based on inspection and policy terms.

9. Contact Information

Email: info@techtom.in
Phone: +91 9871021104